Our refund and returns policy lasts 48 hours. If 2 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your purchase must be within 2 days of your refund request.
E-books cannot be returned once downloaded so our 2 day return policy serves as a courtesy to our customers that may not be happy with a purchase. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- The E-book was purchased after 2 days and wasn’t downloaded
- Any request more than 2 days after delivery
Refunds
Once your return is reviewed, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at (roletapellc@gmail.com).
Sale itemsOnly regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We do not do exchanges our e-books after a purchase.
Gifts
If the item was marked as a gift when purchased and sent to you, you’ll receive a gift credit for the value of your return. A gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Contact us at (roletapellc@gmail.com) for questions related to refunds and returns.